Job Title and Information

Post Title

Presales Engineer


Sales (Western Cape)

Job Purpose, Duties and Responsibilities of the Post

Job Purpose

The Presales Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. This role is critical in the sales process, bridging the gap between technical expertise and customer needs. The Presales Engineer collaborates closely with the sales team to drive revenue growth and build strong customer relationships.


  • Lead and manage all initial client escalation for operational issues.
  • Report and escalate issues if necessary.
  • Plan and execute approved maintenance activities.
  • Assist in analysing, assigning, and escalating support calls.
  • Identify problems and errors before they impact a client’s service.
  • Ensures all changes are carried out with proper change approvals.
  • Perform necessary checks, apply monitoring tools and respond to alerts.
  • Interacting and assist clients via the phone, perform deliveries and site repairs as needed.
  • Identify new customers and market opportunities, generate sales leads, meet or exceed sales goals, prepare and deliver weekly and monthly sales reports.
  • Sales management, assisting with product selections, providing verbal and written quotations, follow up on quotes, delivery dates, and client payments.
  • Identify problems and errors prior to or when it occurs, and log all such incidents in a timely manner with the required level of detail.
  • Maintain in-depth product knowledge, gather market and competitor information, ensure prompt and accurate processing.
  • Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational.
  • Investigate third line support calls assigned and identify the root cause of incidents and problems.

  • Proactively identify opportunities for work optimization including opportunities for automation of work.

  • Provide continuous feedback to clients and affected parties and update all systems and/or portals.

  • Contribute to the change management process by logging all change requests with complete details

Job Specification

Essential Requirements of the Post

Knowledge & Experience

  • Matric Certificate (Grade 12) – Essential
  • Security Industry Knowledge – Beneficial
  • Marketing and Sales knowledge – Beneficial
  • Proven work experience in Technical Support – Essential
  • Strong Client Care & Customer Service experience – Essential
  • Knowledge and understanding of Security Principles
  • Analytics, interpretation, and reporting
  • Proficiency in Microsoft Office

Key Attributes & Skills

  • Positive attitude
  • Computer literate
  • Ability to multitask
  • Strong networking skills
  • Process & deadline driven
  • Motivated and self-confident
  • High level of professionalism
  • Capable of working in a team
  • Forward thinking and Initiative
  • Enthusiastic and well presentable
  • Strong attention to detail & accuracy
  • Ability to work calmly under pressure
  • Excellent customer relations & people skills
  • Punctuality & excellent time management skills
  • Strong communication skills (verbal and written)
  • Ability to function within a fast-paced environment

POPI Disclosure

The company commits to comply with Popi regulations when receiving all applications. This means that all information of applicants will be treated in a confidential manner and intended solely for shortlisting and selection processes. Please note that those CV’s not shortlisted will be discarded. Candidates are encouraged to only provide position specific information as per the job profile.

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