Since the outbreak of COVID 19, LunarX has been taking proactive measures in order to prioritise the safety of our employees and clients. Our response includes promoting social distancing, general hygiene practices, safe working environments and creating awareness to minimise the spread of the virus.
Our team has been equipped to work remotely and is still able to provide the same level of support to our clients. Our technical team can provide remote or on-site support depending on the client’s requirements. The necessary procedures have been put in place to ensure that the client and the technician is kept safe during on-site visits.
Our new mind-set is that anything can be resolved with versatile people, collaborative partnerships and technology.
For more information on COVID-19, please visit sacoronavirus.co.za or contact the hotline below:
Emergency Hotline: 0800 029 999 Whatsapp Support Line: 0600 123456
OUR PEOPLE
LunarX has adapted a work-from-home policy to promote social distancing and to keep our staff safe and healthy. The office has been equipped with the necessary health and safety equipment, processes and procedures to keep anyone who enters the premises safe.
All staff have been trained and are well equipped with PPE to safeguard themselves and our clients whilst executing their tasks. Our technicians have undergone special training to ensure that they may handle callouts in a safe, effective and professional manner.
OUR PROCESSES
Our processes have been adjusted to continue business as usual whilst keeping our staff and clients safe during the COVID-19 pandemic. Staff have been equipped to work remotely and can be reached via email or telephone.
Our technical staff are still able to support our clients remotely or on-site. If on-site support is required, the technician will use the necessary PPE equipment, follow company policy and practice social distancing to keep themselves and clients safe.
OUR CLIENTS
Throughout the Lockdown, it has been our top priority to be in constant communication with our clients, and to ensure that they are aware of the latest business practices. We have gone the extra mile to navigate the pandemic through adjusting current processes without compromising our standards. We value each and every client and are working diligently to uphold the long-standing relationships that we have in place.
PREVENTATIVE TIPS
When you can’t keep a safe distance from others, cover your mouth with a mask. Stay at least six feet or two-arms’ length from others. Wash hands often and disinfect frequently touched surfaces at home. Don’t touch your eyes, nose or mouth. Cover coughs and sneezes with your elbow or tissue. Listen for instructions from your local government about saying at home.
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